Account

Delete your account

Last updated: September 1, 2026

This page explains how to request deletion of your Socnivo account and the personal data associated with it. Socnivo is a housing-society management app published by Nexify Infotech LLP (nexify.co.in). Because your housing society adds and manages its residents, guards and committee members inside Socnivo, account deletion is handled by request, using the simple process below.

1. How to request account deletion

To delete your Socnivo account and personal data, please complete both of these steps:

• Step 1 — Ask your society to remove you. Contact your society's committee or administrator and ask them to remove your membership from Socnivo. An admin can remove a resident, guard or committee member from the society directly in the app, which detaches you from your flat and society.
• Step 2 — Email us a deletion request. Send an email to support@nexify.co.in with the subject line “Delete my account”. In the email, include the name and mobile number registered with Socnivo and the name of your society, so we can verify your identity and locate your account. This tells us to delete the personal data held on our servers.

If you are unable to reach your society's administrator, email us anyway at support@nexify.co.in and we will help process your request. We only act on a deletion request once we can match it to your registered account, so that no one else can delete your account on your behalf.

2. What data is deleted

When we process your request, we delete or anonymise the personal data we hold about you, including:

• Your profile - your name, profile details and profile photo.
• Your phone number - the mobile number you use to sign in.
• Your flat & society association - the link between you and your tower, flat and society (your membership).
• Documents you uploaded - files such as rent agreements or society documents.
• Payment records tied to you - the maintenance payments you recorded, including reference/UTR numbers and any payment screenshots you uploaded (subject to the retention note below). Socnivo never stores your card, bank-account or UPI credentials.
• Gate, safety & community activity - visitor entries, guest passes and gate photos you created; your SOS alerts and any voice notes; your service-contact history and the ratings and reviews you left; and community content such as complaints, forum posts, event RSVPs and poll votes, are deleted or anonymised.
• Device data - push-notification tokens and technical identifiers linked to your account.

3. Data that may be retained

Some records may need to be kept after your account is deleted:

• Financial & accounting records. A housing society is legally required to maintain complete books of account and related records - including maintenance dues, receipts and payments - for statutory, audit and tax purposes. Where these records include your transactions, your society may retain them for the period required by applicable law (under Indian law this is typically up to 8 years). We remove or mask personal identifiers wherever feasible, keeping only what is needed to meet these legal obligations.
• Records required by law. Information we must keep to comply with the law, resolve disputes, or prevent fraud and abuse may be retained for as long as required.
• Backups. Residual copies may remain in our secure backups for a limited period before they are overwritten on our normal backup cycle.

We do not use any retained records for advertising, and we do not sell your personal information.

4. What to expect

• We will acknowledge your request and verify that it matches your registered account.
• We will delete or anonymise your personal data within a reasonable period - normally within 30 days - except for records we are required to retain, as described above.
• Deletion is permanent. Once your account is deleted you lose access to your Socnivo history, and to use Socnivo again your society would need to add you as a new member.

For more detail on how we handle your information, see our Privacy Policy.

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