Legal

Privacy Policy

Last updated: September 1, 2026

Socnivo (“Socnivo”, “we”, “us”, or “our”) is a housing-society management app and website operated by Nexify Infotech LLP (nexify.co.in). This policy explains what information we collect through the Socnivo app and this website (socnivo.com), how we use it, and the choices you have. By using Socnivo, you agree to this Privacy Policy.

1. Who we are

Socnivo is software that societies use to manage their gate, maintenance billing, payments, complaints, community and amenities. Your housing society - through its committee or administrators - chooses to use Socnivo and manages your membership within it. Socnivo is operated by Nexify Infotech LLP (nexify.co.in).

2. Information we collect

We collect only what we need to run the features you use:

• Account details - your name and mobile number (used to sign in with a one-time code), and your role (resident, guard or committee/admin).
• Society & flat information - your society, tower and flat, and whether you are an owner or tenant.
• Profile photo - a profile photo you add for yourself, or that a primary member adds for a family member. It is shown in the app and on the entry pass a guard sees at the gate. Adding a photo is optional.
• Payments - when you record a maintenance payment, the reference/UTR number and the payment screenshot you upload as proof. Socnivo does not collect or store your card, bank-account or UPI credentials. Your society’s own payee details (its UPI ID, bank account or a payment QR, entered by an administrator) are stored so residents know where to pay.
• Gate & visitor data - visitor names and phone numbers you or your guard enter, guest passes you create, and photos captured at the gate for visitor or delivery entries.
• Safety (SOS) - when you raise an SOS, the alert type, an optional message and voice note, and the tower and lift location you choose from a list. Socnivo does not use your device’s GPS or location - the location is only the label you select.
• Service professionals & reviews - when you contact a service professional listed by your society, that you tapped Call or WhatsApp (so your committee can see how the directory is used), and any star ratings and reviews you leave for a service or an event, which are visible to your committee.
• Documents - files you upload, such as a rent agreement or society documents.
• Complaints & community - the complaints, photos, forum posts, event RSVPs and poll votes you submit.
• Voice or audio recordings - if you record a voice note for a community forum post or an SOS alert, the audio you record, so it can be posted or delivered and played back. Your device’s microphone is used only while you are recording a voice note, and only when you start the recording yourself; Socnivo does not record audio in the background or at any other time. You can remove a forum voice note by deleting your post.
• Device & usage data - basic technical information needed to deliver the service and notifications, such as your device’s push token, app version and log data.

3. How we use your information

We use your information to:

• provide the app’s features (gate approvals, billing, payment verification, complaints, community and amenities);
• send you notifications - for example, a visitor at the gate or a payment update;
• keep each society’s data separate and secure;
• support you, and detect and prevent misuse or fraud;
• comply with applicable law.

We do not sell your personal information, and we do not use it for third-party advertising. Socnivo also does not collect your precise or approximate device location, does not use an advertising identifier, does not include third-party analytics or advertising SDKs, and does not access your device’s contacts. Your device’s camera and microphone are used only for the photo and voice-note features described above, and only when you choose to use them.

4. Who can see your information

• Your society - the committee/administrators of your society can see the information relevant to running the society (for example, your flat, dues and complaints). Guards can see only what is needed at the gate.
• Other residents - your name may be visible to neighbours in shared features such as the community forum, and your flat may appear in gate/visitor activity for that flat.
• Service providers - we use trusted providers to run Socnivo, including a cloud hosting provider for our servers and storage, and Google Firebase Cloud Messaging (FCM) to deliver push notifications. They process data on our behalf under their own terms.

We may also disclose information if required by law, or to protect the rights, safety and security of users and the service.

5. Storage & security

Your data is stored on secured servers. We use measures such as encrypted connections (HTTPS), access controls, and per-society data isolation so that one society cannot access another’s data. Uploaded files - payment screenshots, gate photos, documents and community voice notes - are kept in private storage and served through short-lived, signed links rather than being publicly accessible. No method of transmission or storage is completely secure, but we work to protect your information.

6. Data retention

We keep your information for as long as your society uses Socnivo and your account is active, and as needed to provide the service, resolve disputes and meet legal or accounting requirements. When information is no longer needed, we delete or anonymise it.

7. Your rights & choices

• Access and update your profile details in the app (Settings → profile).
• Manage notifications in the app’s settings (safety-critical gate alerts may remain on).
• Request deletion of your account and associated personal data (see below). Some records may be retained where required by law or for legitimate business needs, such as payment records.

Because your society administers your membership, some requests may be handled together with your society.

8. Account & data deletion

To delete your Socnivo account and personal data, contact us at support@nexify.co.in from your registered mobile number, or ask your society’s committee/administrator to remove you. We will delete or anonymise your personal data within a reasonable period, except where retention is required by law.

9. Children

Socnivo is intended for adult residents and society staff. It is not directed at children, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above, and significant changes may be notified in the app or on this site.

11. Contact us